Contact

Contact Pawsper

Questions about an order, a product, or a return? Email or call us and a real person will get back to you within 1–2 business days.

Support hours: Monday to Friday, 9am–5pm Eastern Time.

Before you write

A few things you can sort out faster yourself:

  • Where is my order? Check our Track Order page. Please allow 2–4 days after dispatch for tracking to start updating.
  • How long does delivery take? Typically 7–10 days — see our Shipping Policy.
  • I want to return something. Our Return Policy covers the 30-day process. Email us to start one.
  • Everything else. Most common questions are answered on our FAQs page.

Order enquiries

Please include your order number in your first message — it saves us a round trip and gets you an answer considerably faster.